Policies, Terms & Contact

Official Contact

Entity: OtoCo WY LLC – KINTO – Series 383 (a U.S. Series LLC)

Domain: https://www.kinto.co

Support email: support@kinto.co

Privacy email: privacy@kinto.co

Billing email: billing@kinto.co

Terms & Conditions

1) Acceptance of Terms. By accessing kinto.co or purchasing our digital services (including subscriptions), you agree to these Terms and the policies incorporated herein. If you do not agree, do not use the Site or Services.

2) Eligibility & Accounts. You must be at least 18 years old (or the age of majority in your jurisdiction). You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3) Services and Availability (Digital-only). KINTO provides digital-only services and deliverables (e.g., SaaS, consulting outputs, files, configurations, content, or access credentials). We may modify or discontinue features at any time and may refuse or cancel orders for legitimate reasons (suspected fraud, errors, unavailability, Terms violations).

4) Pricing, Billing, Taxes & Subscriptions. Prices are in USD unless stated otherwise and may change. Applicable taxes are added as required. By checking out, you authorize us and our payment processors to charge your selected payment method. Subscriptions renew automatically until canceled. You may cancel anytime in your account or by contacting us before renewal.

5) Intellectual Property. All content on kinto.co and any deliverables we provide are owned by KINTO or its licensors and protected by U.S. and international IP laws. Except as expressly licensed, you may not copy, distribute, or create derivative works.

6) Acceptable Use. You agree not to: (i) use the Services unlawfully; (ii) breach or attempt to breach security; (iii) reverse engineer except as permitted by law; (iv) transmit malware or spam; (v) scrape or harvest data without authorization.

7) Third-Party Services & Links. We integrate third parties (payments, analytics, messaging, storage). We do not control their policies; review their terms and privacy notices.

8) Disclaimers. THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

9) Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, KINTO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10) Support. We provide support via the channels listed in Official Contact. Expected response time: within 48 business hours.

11) Electronic Communications & Signatures. You consent to receive communications electronically. Transactions may be conducted via electronic signatures and records under the E-SIGN Act and UETA.

12) Dispute Resolution; Arbitration; Class Waiver. Binding arbitration. Any dispute arising out of or relating to these Terms or the Services shall be resolved by final and binding arbitration under the Federal Arbitration Act (FAA). Class action waiver. You and KINTO agree to bring claims only in an individual capacity and not as a class or representative action. Opt-out: You may opt out of arbitration within 30 days of account creation or first purchase by emailing support@kinto.co with subject "Arbitration Opt-Out."

Privacy Policy

1) Scope. This Privacy Policy describes how we collect, use, disclose, and protect personal information of users in the United States.

2) Information We Collect. Identifiers & contact: name, email, phone, postal address, account IDs. Commercial & transaction data: orders, subscriptions, support history. Payment data: processed by our payment processors; we do not store full card numbers. Internet/technical data: IP address, device, browser, pages viewed, referrers, cookies/pixels, approximate geolocation. User content/support: messages, attachments, recordings if you share them.

3) Sources. Directly from you; automatically via cookies and similar technologies; from service providers and partners; and from public sources.

4) Uses. Provide and improve Services; process orders, payments, and account management. Communicate about transactions; send marketing with consent where required. Prevent fraud and security incidents; comply with law; enforce Terms. Analytics, personalization, and service development.

5) Disclosures. We disclose personal information to service providers (hosting, payments, analytics, communications, support), affiliates, and advisors under appropriate agreements; in connection with business transfers; and to comply with lawful requests. We do not sell personal information or share it for cross-context behavioral advertising without offering opt-out rights where required.

6) State Privacy Rights (U.S.). Depending on your state (e.g., CA, VA, CO, CT, UT), you may have rights to access/know, delete, correct, port, and opt-out of targeted advertising or profiling. California (CCPA/CPRA): rights to know, delete, correct, and opt-out of sale/sharing; to limit use of sensitive information; and to non-discrimination. To exercise rights, email privacy@kinto.co with "Privacy Request" and your state of residence.

7) Children's Privacy. Not directed to children under 13; we do not knowingly collect personal information from them (COPPA).

8) Security. We implement reasonable administrative, technical, and physical safeguards. No system is completely secure.

9) Retention. We retain information as needed for the purposes described, to comply with law, and to enforce agreements.

10) Marketing Communications. Opt out anytime via unsubscribe links or by contacting us. Transactional communications will continue. We comply with CAN-SPAM and TCPA (for SMS, if used).

11) International Transfers. If we transfer personal information outside your state or the U.S., we will take appropriate measures consistent with applicable law.

12) Contact. Questions or rights requests: privacy@kinto.co or /contact

Digital Service Delivery Policy

A) Delivery Method (No Physical Shipments). All products and services are delivered digitally only. We do not ship physical goods and do not use postal/courier services.

B) Timing of Delivery. Activation or access provisioning: Immediate / within 24 hours after payment confirmation, unless otherwise specified. Delivery channels: email (welcome/instructions), in-app or account portal access, secure download link, or shared workspace.

C) Delivery Issues. If you do not receive access or instructions within the stated timeframe, contact support@kinto.co so we can assist promptly.

D) Client Responsibilities. Ensure your contact email is correct, safelist our domains, and maintain internet access and compatible software/credentials necessary to receive and use digital deliverables.

Refunds, Cancellations & Limited Warranty

1) 30-Day Satisfaction Guarantee (Digital Services). If you are not satisfied with a digital product or service, you may request a refund within 30 days after delivery. Contact billing@kinto.co with your order details. Approved refunds are issued to the original payment method within 7–10 business days.

2) Cancellations (Subscriptions). You may cancel subscriptions at any time; access remains through the end of the current billing period. We do not refund amounts for elapsed billing periods unless required by law.

3) Limited Warranty — Up to 3 Months. We provide a limited warranty for up to 3 months from delivery: we will re-perform the service or provide a reasonable remedy if the deliverable materially fails to conform to the agreed specifications due to our fault.

4) How to Request. Email billing@kinto.co with order number, description of the issue, and any relevant evidence. We will acknowledge and respond with next steps within 48 business hours.

Governing Law & Venue

These Terms and Policies are governed by the laws of the State of Wyoming, without regard to conflict of law principles. Subject to the Arbitration section above, the exclusive venue for any permitted court proceedings shall be the state or federal courts located in Wyoming.